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Changing my direct debit

MAW70
Tuning in

Hello

I've tried to change the bank in which my direct debit is taken from for my Virgin Media account but when I try to do this I get 'oops something went wrong' so I'm unable to do this online. Does this mean that I have to phone up to get this done?

Please can you assist.

Thanks

Mark

4 REPLIES 4

Tudor
Very Insightful Person
Very Insightful Person

If you moved from one bank to another these days the transfer action should move all your Direct Debits. It’s the new banking code.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Matthew_ML
Forum Team
Forum Team

Hey MAW70, thank you for reaching out and I am sorry to hear this.

As mentioned if you are just moving banks via the SWITCH progress this direct debit will get automatically brought over you do not need to do anything.

We can add this manually for you if you do wish either way, just let us know 🙂 

Matt - Forum Team


New around here?

I am having the same problem. Got as far as paying this month’s balance by card as per the instructions but now can’t get to the next step … just getting the oops error message. I want to switch the DDM to my other bank account and change the payment date.

Hi @Aberfeldy3842, thank you for your post.

We're sorry to hear about the problem you're having 😔

In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel