Changing my direct debit

[MAW70]

Hello

I've tried to change the bank in which my direct debit is taken from for my Virgin Media account but when I try to do this I get 'oops something went wrong' so I'm unable to do this online. Does this mean that I have to phone up to get this done?

Please can you assist.

Thanks

Mark

[Tudor]

If you moved from one bank to another these days the transfer action should move all your Direct Debits. It’s the new banking code.

[Matthew_ML]

Hey MAW70, thank you for reaching out and I am sorry to hear this.

As mentioned if you are just moving banks via the SWITCH progress this direct debit will get automatically brought over you do not need to do anything.

We can add this manually for you if you do wish either way, just let us know 🙂