Forum Discussion

Chrissy9's avatar
Chrissy9
Joining in
26 days ago

Change direct debit card details

How do you change your  card details to another card. I need to update my account with the new card I can’t see anywhere to do this. Thanks 

  • Akua_A's avatar
    Akua_A
    Forum Team
    26 days ago

    Hi Chrissy9 

    Welcome to our community forums and thank you for your query.

    You should be able to update your card details as seen here Please let us know how this goes or if you need any further help :)

    Thanks,

    • Chrissy9's avatar
      Chrissy9
      Joining in
      26 days ago

      Sorry I still can’t see where to do this it doesn’t bring up an option to change it. I need it changed asap thanks 

  • Tudor's avatar
    Tudor
    Very Insightful Person
    26 days ago

    Don’t get confused, Direct Debit is from a bank account, not by card. What you are doing is just a repeated payment, this has no bank guarantees and you cannot get the credit card provider to cancel any payments. It is totally in the control of the vendor. With Direct Debits you have guarantees from your bank, you are totally in control and can cancel or reject payments at any time. Direct Debits are far safer. 

    • Chrissy9's avatar
      Chrissy9
      Joining in
      26 days ago

      I need my monthly direct debit to come from a different account this is why I need to change the details 

      • Kath_P's avatar
        Kath_P
        Forum Team
        25 days ago

        Hi Chrissy9, 

        Thanks for coming back to us on this one. You can update the details by logging in to My VM here. Log in to your Virgin Media account > Go to the Billing section > View your latest bill > Check or edit your current Direct Debit details. 

        We're not able to update details via the Community so if you have further issues, reach out to the team on 150 / 0345 454 1111.

        Many thanks,