Forum Discussion

martynh99's avatar
martynh99
On our wavelength
2 years ago

Change from paper to ebilling

I need to make a change to my parents account to move them from paper to eBilling, however all the instructions i can find in this forum and on virginmedia.com direct you to a page that doesn't exist, that is MyProfile. 

There are lots of forum posts I see about this going back some time and all seem to get resolved by interaction via DM which begs the question, why are VM not updating the guidance and making sure the feature is there in MyAccount. 

Can anyone help pls. 

  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    2 years ago

    Hey martynh99, thank you for reaching out and I am so sorry to hear about your issues with paper billing.

    We have no control over swapping a customer to e billing our system only allow you to do it.

    You can change over by following these steps;

    1. Sign in to My Virgin Media at virginmedia.com/myvirginmedia.
    2. Click on My Profile at the top of the page.
    3. Scroll down to the eBilling section and click Switch to eBilling.
    4. Follow the instructions on-screen to complete registration. Keep us updated. cheers 
    • martynh99's avatar
      martynh99
      On our wavelength
      2 years ago

      Matt - have you read the many threads on this forum about people logging into their account and there is no MyProfile option available ? 

      I did find the switch to ebilling option elsewhere but all that does it take you to a page with the same instructions you have posted above, which do not work. 

      • Reece_MH's avatar
        Reece_MH
        Forum Team (Retired)
        2 years ago

        Hi martynh99 👋

        Thanks for providing us with an update on this. I'm sorry to hear you've had some trouble enabling E-Billing. I'm going to send you a private message, so we can clear some security and set this up for your parents.

        Please look out for my message in the top-right, white envelope.

        Thanks,

    • j0anne6's avatar
      j0anne6
      Tuning in
      5 months ago

      Same for me. No such thing as My Profile and é billing link does not go to correct place. Please help me. 

      • Paul_DN's avatar
        Paul_DN
        Forum Team
        5 months ago

        Hi j0anne6,

        Thank you for reaching out to us in our community and welcome, we are sorry to see you have been unable to set up paperless billing by logging into your Online Account and selecting billing then click on the change to paperless billing link, we can help.

        I can see you have raise multiple posts, please stick to one post per issue as this will slow us down answering you.

        So I can help I have sent you an invite into a private chat, please click on the white envelope to accept.

        Regards

        Paul.