27-11-2023 21:22 - edited 27-11-2023 21:23
I need to make a change to my parents account to move them from paper to eBilling, however all the instructions i can find in this forum and on virginmedia.com direct you to a page that doesn't exist, that is MyProfile.
There are lots of forum posts I see about this going back some time and all seem to get resolved by interaction via DM which begs the question, why are VM not updating the guidance and making sure the feature is there in MyAccount.
Can anyone help pls.
on 28-11-2023 08:14
Hey martynh99, thank you for reaching out and I am so sorry to hear about your issues with paper billing.
We have no control over swapping a customer to e billing our system only allow you to do it.
You can change over by following these steps;
Matt - Forum Team
New around here?
on 28-11-2023 14:25
Matt - have you read the many threads on this forum about people logging into their account and there is no MyProfile option available ?
I did find the switch to ebilling option elsewhere but all that does it take you to a page with the same instructions you have posted above, which do not work.
on 28-11-2023 16:49
Hi martynh99 👋
Thanks for providing us with an update on this. I'm sorry to hear you've had some trouble enabling E-Billing. I'm going to send you a private message, so we can clear some security and set this up for your parents.
Please look out for my message in the top-right, white envelope.
Thanks,
on 18-10-2024 23:16
Same for me. No such thing as My Profile and é billing link does not go to correct place. Please help me.
on 19-10-2024 08:23
Hi j0anne6,
Thank you for reaching out to us in our community and welcome, we are sorry to see you have been unable to set up paperless billing by logging into your Online Account and selecting billing then click on the change to paperless billing link, we can help.
I can see you have raise multiple posts, please stick to one post per issue as this will slow us down answering you.
So I can help I have sent you an invite into a private chat, please click on the white envelope to accept.
Regards
Paul.