Forum Discussion

martynh99's avatar
martynh99
On our wavelength
2 years ago

Change from paper to ebilling

I need to make a change to my parents account to move them from paper to eBilling, however all the instructions i can find in this forum and on virginmedia.com direct you to a page that doesn't exist...
Matthew_ML's avatar
Matthew_ML
Forum Team
2 years ago

Hey martynh99, thank you for reaching out and I am so sorry to hear about your issues with paper billing.

We have no control over swapping a customer to e billing our system only allow you to do it.

You can change over by following these steps;

  1. Sign in to My Virgin Media at virginmedia.com/myvirginmedia.
  2. Click on My Profile at the top of the page.
  3. Scroll down to the eBilling section and click Switch to eBilling.
  4. Follow the instructions on-screen to complete registration. Keep us updated. cheers 
j0anne6's avatar
j0anne6
Tuning in
5 months ago

Same for me. No such thing as My Profile and é billing link does not go to correct place. Please help me. 

  • Paul_DN's avatar
    Paul_DN
    Forum Team
    5 months ago

    Hi j0anne6,

    Thank you for reaching out to us in our community and welcome, we are sorry to see you have been unable to set up paperless billing by logging into your Online Account and selecting billing then click on the change to paperless billing link, we can help.

    I can see you have raise multiple posts, please stick to one post per issue as this will slow us down answering you.

    So I can help I have sent you an invite into a private chat, please click on the white envelope to accept.

    Regards

    Paul.