Cannot switch to paperless eBilling

[hjcarp]

Hi, I am in the same position - new customer, seem to have been assigned paper billing and have no option to switch to ebilling on my account. Could you please update me to ebilling as I do not wish to be charged. 

[Vikki_M]

Hi hjcarp,

I'm sorry to hear you've been unable to switch to online billing.

I'd be happy to get this resolved for you 😊

I'll send you a private message now.

Please look out for the envelope in the top right of the page and pop back to me when you can. 

[kasb6117]

How long does it take for a private message response generally? Answered the security q’s asked yesterday and nothing since 😟

[Alex_RM]

Hi kasb6117, we'll get back to you asap, if the agent has days off it could be a day or two.

Alex_Rm