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Cannot log into website - password

Dusty_Warrior
Up to speed

I have had occasion to try log into myvirginmedia via the website today. It says incorrect password. Have tried my original blueyounder one and secondary VM one. Both say wrong password. Both passwords are remembered in keychain and edge and I haven’t change them. Trying the usual password reset link says there is insufficient account details to reset (or something like that). Call Virgin for assistance. I am trying to avoid a long and complicated call. Anyone had similar issues and can shed any light it would be much appreciated.

1 ACCEPTED SOLUTION

Accepted Solutions

Hi @Dusty_Warrior

Thank you for getting back to me via private message so that we could look into this for you. I'm glad that we've been able to address and resolve your concerns.

Please do let us know if there's anything more that we can help you with.

Thanks,
 


Zach - Forum Team
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See where this Helpful Answer was posted

5 REPLIES 5

Zach_R
Forum Team
Forum Team

Hi @Dusty_Warrior,

Thank you for your post and welcome back to our community forums. We're here to help. 

I'm really sorry to hear that you're struggling to regain access to your account. Can you try resetting the password again and clarifying exactly what error message appears?

Thanks,
 


Zach - Forum Team
New around here? To find out more about the Community Forums, take a look at our FAQs!


Hi @zach_R

it says:

Contact us

You can't reset your password online right now, as you don't have additional details set up on your account.

To reset your password, please contact us and one of our team will help you

Hi @Dusty_Warrior,

Thank you for giving that a try. I'm going to send you a private message in a few moments so we can look into this. Please respond to that when you can and we'll go from there.

Thanks,
 


Zach - Forum Team
New around here? To find out more about the Community Forums, take a look at our FAQs!


Hi @Dusty_Warrior

Thank you for getting back to me via private message so that we could look into this for you. I'm glad that we've been able to address and resolve your concerns.

Please do let us know if there's anything more that we can help you with.

Thanks,
 


Zach - Forum Team
New around here? To find out more about the Community Forums, take a look at our FAQs!


Can you PM me please, I have the same problem. Failed to recognise my stored password and when I select 'forgotten your password' it says "Please ensure you provide the email address you use to sign in to My Virgin Media."

Obviously, I am using the email address I use to log into My Virgin Media!!

Thank you