Thank you for updating us Mosman and we are so glad that things have turned around for you and you are now staying with us.
If you ever do need any help in the future please do pop back to the forums and we will do all we can to help.
Thank you again for updating!
Just a quick update. Just had a call from a VM customer loyalty team, a man by the name of Graham. He wanted to see why I was cancelling my services and what they can do to keep me. I explained my situation and what happened yesterday. I explained that I did not want to leave, all I wanted was to get back my discount, but after the call yesterday, they pushed me to want to cancel. He was very understand and asked if he could find me a good deal if I would stay. I said it depends on the deal. Long story short, he upgraded me to the 1gig broadband, new TV 360 all for less than what I was paying previously. This is all that I wanted to beging with when I called yesterday. Thank you Ashleigh and Graham for getting this resolved for me. Also thanks to everyone on the forum for your helpful advise. I'm glad I joined this forum and will continue to be a memeber and contribute what I can.
Forum TeamThank you for updating us Mosman and we are so glad that things have turned around for you and you are now staying with us.
If you ever do need any help in the future please do pop back to the forums and we will do all we can to help.
Thank you again for updating!
