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Cancel paper biling

Joining in


how to cancel to received paper bill. I did try to do online (paperless setting) but still  receiving them  and getting charged for them . 


Forum Team (Retired)
Forum Team (Retired)

Hey @Orfesk,

Welcome back to the Community Forums and thanks for the post.

If you want to cancel your eBilling you first need to log into your My Virgin Media account, you can do so here. Once you have done this if you complete the following steps:

•    Click on the Settings tile.

•    Click on Account Details.

•    Scroll to Communication Preference and click Edit.

•    Select "eBills, email, text" from the dropdown menu.

•    Click Update.

From this point your eBilling will be active, let me know if you are able to do so.

Thanks. Joe

Hi Joe

I did all step by step as you guide me but still receiving paper bill and still getting charged for it.

Thank you for confirming that. I am sorry that didn't seem to work for you. 

I will private message you now to confirm your details so we can look into this. 


Joining in

I too am being charged for this and want to opt out.

I believe Virgin have purposefully made it difficult for me to opt out so they can continue to charge me for this. I have followed these steps the last few months but I am still being charged for this. 

Please can someone from the forum team contact me to resolve


Hi JC110,

Thank you for your post. I'm very sorry for any issues you're having with registering for e-billing. 

I am happy to help with this. I will private message you now.


Joining in

Hi There

I have the same issue, been trying to cancel the paper bill via the account setting many times but didn't work. any chance you can sort this for me?



Forum Team (Retired)
Forum Team (Retired)

Hi @EricLam 


Thanks for your post and sorry to hear about the mishap with the bill


I'll drop you a private message now to collect some more information so we can get this sorted for you, keep an eye on your inbox for a message from myself

Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs

Forum Team (Retired)
Forum Team (Retired)

Thanks for joining me via Private Message @EricLam 


Absolutely great to hear the issue has now been resolved for you - I hope you have a great day and thank you for your time



Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs

Settling in

I am on a call with Virgin now and getting absolutely nowhere. I hate calling for this very reason. Can someone please help stop my paper billing too?

On a call with retentions and am getting told it is a 1.75 charge for e-billing. Surely not.