Forum Discussion

Orfesk's avatar
Orfesk
Joining in
2 years ago

Cancel paper biling

Hi, 

how to cancel to received paper bill. I did try to do online (paperless setting) but still  receiving them  and getting charged for them . 

  • Joseph_B's avatar
    Joseph_B
    Forum Team (Retired)
    2 years ago

    Hey Orfesk,

    Welcome back to the Community Forums and thanks for the post.

    If you want to cancel your eBilling you first need to log into your My Virgin Media account, you can do so here. Once you have done this if you complete the following steps:

    •    Click on the Settings tile.

    •    Click on Account Details.

    •    Scroll to Communication Preference and click Edit.

    •    Select "eBills, email, text" from the dropdown menu.

    •    Click Update.

    From this point your eBilling will be active, let me know if you are able to do so.

    Thanks. Joe

    • Orfesk's avatar
      Orfesk
      Joining in
      2 years ago

      Hi Joe

      I did all step by step as you guide me but still receiving paper bill and still getting charged for it.

      • Martin_N's avatar
        Martin_N
        Forum Team
        2 years ago

        Thank you for confirming that. I am sorry that didn't seem to work for you. 

        I will private message you now to confirm your details so we can look into this. 

        ^Martin

  • JC110's avatar
    JC110
    Joining in
    2 years ago

    I too am being charged for this and want to opt out.

    I believe Virgin have purposefully made it difficult for me to opt out so they can continue to charge me for this. I have followed these steps the last few months but I am still being charged for this. 

    Please can someone from the forum team contact me to resolve

     

    • Martin_N's avatar
      Martin_N
      Forum Team
      2 years ago

      Hi JC110,

      Thank you for your post. I'm very sorry for any issues you're having with registering for e-billing. 

      I am happy to help with this. I will private message you now.

      ^Martin

  • EricLam's avatar
    EricLam
    Joining in
    2 years ago

    Hi There

    I have the same issue, been trying to cancel the paper bill via the account setting many times but didn't work. any chance you can sort this for me?

    Thanks

    Eric

    • Travis_M's avatar
      Travis_M
      Forum Team (Retired)
      2 years ago

      Hi EricLam 

       

      Thanks for your post and sorry to hear about the mishap with the bill

       

      I'll drop you a private message now to collect some more information so we can get this sorted for you, keep an eye on your inbox for a message from myself

    • Travis_M's avatar
      Travis_M
      Forum Team (Retired)
      2 years ago

      Thanks for joining me via Private Message EricLam 

       

      Absolutely great to hear the issue has now been resolved for you - I hope you have a great day and thank you for your time

       

      Regards

  • bert37's avatar
    bert37
    Settling in
    10 months ago

    I am on a call with Virgin now and getting absolutely nowhere. I hate calling for this very reason. Can someone please help stop my paper billing too?

    On a call with retentions and am getting told it is a 1.75 charge for e-billing. Surely not.

    • Carley_S's avatar
      Carley_S
      Forum Team
      10 months ago

      Hi bert37 

      Welcome to the community forums

      Sorry to hear of your concerns with setting up  e-billing. I can see on the systems at our side that you have spoken with the team and this seems to be all sorted for you now. 

      E-billing is free of charge and is only paper billing which currently carries a £1.75 monthly charge. 

       

      Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).