Forum Discussion

Orfesk's avatar
Orfesk
Joining in
2 years ago

Cancel paper biling

Hi,  how to cancel to received paper bill. I did try to do online (paperless setting) but still  receiving them  and getting charged for them . 
Joseph_B's avatar
Joseph_B
Forum Team (Retired)
2 years ago

Hey Orfesk,

Welcome back to the Community Forums and thanks for the post.

If you want to cancel your eBilling you first need to log into your My Virgin Media account, you can do so here. Once you have done this if you complete the following steps:

•    Click on the Settings tile.

•    Click on Account Details.

•    Scroll to Communication Preference and click Edit.

•    Select "eBills, email, text" from the dropdown menu.

•    Click Update.

From this point your eBilling will be active, let me know if you are able to do so.

Thanks. Joe

  • Orfesk's avatar
    Orfesk
    Joining in
    2 years ago

    Hi Joe

    I did all step by step as you guide me but still receiving paper bill and still getting charged for it.

    • Martin_N's avatar
      Martin_N
      Forum Team
      2 years ago

      Thank you for confirming that. I am sorry that didn't seem to work for you. 

      I will private message you now to confirm your details so we can look into this. 

      ^Martin