cancel
Showing results for 
Search instead for 
Did you mean: 

Can't switch to e-billing. Complaints department haven't resolved it

nemekust
Joining in

The link to my profile and e-billing doesn't work for me.

I have made 3 complaints over the past few months to have my account set to e-billing and it is still unresolved. My latest upcoming direct debit bill still has the paper bill charge included.

The first 2 times the complaints department emailed back saying the £1.75 paper bill charge was removed and my account is now set to e-billing.
My 3rd complaint they said to get in touch with the technical team but did not mention how to.

1 ACCEPTED SOLUTION

Accepted Solutions

Vikki_M
Forum Team
Forum Team

Hi nemekust

Thank you for your post and welcome to our community.

I'm very sorry to hear the team weren't able to resolve this for you and get you registered for online billing.

I'll send you a private message now so I can help :).

Please look out for the envelope in the top right of the page and pop back to me when you can. 

Vikki - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


See where this Helpful Answer was posted

2 REPLIES 2

Vikki_M
Forum Team
Forum Team

Hi nemekust

Thank you for your post and welcome to our community.

I'm very sorry to hear the team weren't able to resolve this for you and get you registered for online billing.

I'll send you a private message now so I can help :).

Please look out for the envelope in the top right of the page and pop back to me when you can. 

Vikki - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


Vikki_M
Forum Team
Forum Team

Hi nemekust

Thanks so much for joining me in a private message.
I'm happy we were able to resolve your concerns together :).
If you have any questions in the future or need any support, please pop back to our community forums and we'd be happy to help.    
Take care. 

Vikki - Forum Team


New around here? To find out more about the Community check out our Getting Started guide