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Can't reset password on My Virgin Media

Joining in

I can't reset my password or access my account properly. I've tried calling the customer support line and keep getting fobbed off with the same "it'll take 72 hours for the fault to fix itself" line. When i try and reset my password i get this text.

"You can’t reset your password online right now, as you don’t have additional details set up on your account. To reset your password, please contact us and one of our team will help you". But when calling the telephone support, it's always the same answer and no help.

I can't setup the additional information to complete my account or even reset my account. On the My Virgin Media app it doesn't even show the account number and area ref at all. It's blank. 


Forum Team
Forum Team

Hey ColinGrieve, thank you for reaching out and I am sorry to hear this.

Let me send you a PM and we can look into this for you. 

Matt - Forum Team

New around here?

Joining in

Same Problem here colin

Hi @WoodShaz 

Welcome back to the community forums 

Sorry to hear you're also having the same issues. 
I can see that you have your own thread opened on this issue, but it has been some time since you last responded to us. 
If you need further support, I recommend posting back publicly on your original thread so we can assist you clearly for your particular concern from there. 

Here to help 🙂
Virgin Media Forums Agent

Yep just did it so hopefully I can get some help on this issue