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Can’t register new account for My Virgin Media

Tuning in

Good Afternoon, I recently signed up to Virgin Media last month (now that it’s available in my area) and am awaiting installation next week.

I have tried registering my account for My Virgin Media however am hit with a message when trying to create an account;

”We’re sorry to see you go, now you’ve left us, we’ve  closed your account and you can no longer register for My Virgin Media”

Now researching this issue it appears it’s because I used to have Virgin at a previous address before moving to an area that initially didn’t support it. I had used the same email address and believe this to be a legacy issue relating to that old account.

I have tried mentioned this to support on the phone previously but they said they couldn’t help.

Please can someone get in touch with me on here so we can resolve this issue ahead of my installation on Friday.




Hi @marcioshelios 

We did message you both publicly and privately on the 27th October 2023, at 8.13am and 8.21am respectively. We received no reply.

I'll send you a PM now, please do reply so we can assist in this matter.

Best wishes.

Forum Team

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