Can’t register new account for My Virgin Media

[Slytipple1]

Good Afternoon, I recently signed up to Virgin Media last month (now that it’s available in my area) and am awaiting installation next week.

I have tried registering my account for My Virgin Media however am hit with a message when trying to create an account;

”We’re sorry to see you go, now you’ve left us, we’ve  closed your account and you can no longer register for My Virgin Media”

Now researching this issue it appears it’s because I used to have Virgin at a previous address before moving to an area that initially didn’t support it. I had used the same email address and believe this to be a legacy issue relating to that old account.

I have tried mentioned this to support on the phone previously but they said they couldn’t help.

Please can someone get in touch with me on here so we can resolve this issue ahead of my installation on Friday.

Thanks!

 

[Adri_G]

Hi Slytipple1,

Sorry to hear you have issues registering for an account online with us.
This is an issue we have now resolved for the majority of our customers, please try the below fixes ro see if they help:

1) Please, ensure that they are following ALL of the below criteria when choosing a password.
 

•  Between 8-10 characters.

•  Must start with a letter.

•  Contain at least one number.

•  No special characters.

2) Try registering via both a browser and the My Virgin Media app as some customers have had luck with one but not the other.

3) Try this link here to register for an account online, we recently removed the old link which did not work.

4) It would help to clear your cache and cookies, restart your device and re-try if the above don't work immediately.

Let us know if any of the above has helped you resolve this.
Pop back here to confirm, or to if you need us to assist you further.
Thanks.

[Slytipple1]

Hi Adri,

As discussed in the thread this is an IT issue that they need to resolve by moving the account. 

Also the first step would require me to be able to register an account in order to set a password to begin with, and remaining steps were tried previously.

Thanks

[John_GS]

Hi @Citygal94

PM is a secure system yes 🙂 

Best,

[John_GS]

Hi again Slytipple

Thanks for coming back to us.

I shall send you a PM now as we've heard back from IT.

Best,

[kittysaysdoit]

Hello,

I have the same issue, please can you PM me as well to help me solve it? Thanks.

[John_GS]

Hi kittysaysdoit - thanks for posting, welcome to the community. Can you expand on this, what issue are you having and what error messages are you getting?

Kind regards,

[kittysaysdoit]

I used to have a virginmedia account years ago when I was using broadband at another property, and now I've just got VM broadband again so I had to avail the email address by deactivating that old account (that was a few months ago).

Now that i'm getting round to doing it, I just can't sign up for a My Virgin Media account. A few weeks ago it was an error message with a "please try again in a few moments" suggestion AFTER writing my email address, but now it's "we'll be back soon, we're experiencing some problems right now" as soon as I click on a button to sign up before I even manage to write anything. It's been like that for more than a day.

[John_GS]

Thanks for coming back to me. That is very odd. I shall send you a PM now. 

Best,

[Slytipple1]

Just updating that the issue is now fully resolved for me.

Thanks for all your help!

[DIYTess]

Hi there,

I have the same problem. Can anyone help me as well? Thanks