Solved
Can't get a contract renewal to be confirmed - need some help
I have been trying for the last couple of days to renew my broadband contract using the offer displayed to me via my account. This is going to be a bit long-winded - sorry. I ordered 2 days ago and ...
Hey there daveboulden Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼
I'm sorry to hear about the issues you are facing with your renewals. 😢
If you do a renewal online through the renewals link, it can take up to 14 days for this to e processed and pushed through.
Around the 14 day mark is when you'll receive all communications in regards to the changes on your package.
If the 14 day mark hits and you don't receive anything, reach out to us and we'll look in to this for you.
Kind regards,
Ilyas.
