Can't cancel paper billing

[Glennm1]

I want to cancel paper billing because I never wanted it in the first place. I have tried to do this over the phone but was told this was not possible. I have read the instructions to do it online via the website but the navigation given in the instruction simply doesn't exist. 

Could you please help me cancel this unordered 'extra'. 

[Derwentmailman]

---

@Glennm1 wrote:

I want to cancel paper billing because I never wanted it in the first place. I have tried to do this over the phone but was told this was not possible. I have read the instructions to do it online via the website but the navigation given in the instruction simply doesn't exist. 

Could you please help me cancel this unordered 'extra'. 

---

I see their bills in my account (plus previous 11 months) but like you I cannot navigate to 'My Profile' unless VM mean 'Account Settings' but even so I don't see the option to go to eBilling on my attempts to navigate to it.  Perhaps once you are on eBilling you can never go back to paper bills which might be why I don't see an option for it.

[Tom_W1]

Hi @Glennm1 thanks for your post although we're sorry to hear of your concerns.

We can look into this for you so please expect a PM from me to arrive shortly and respond directly when you can!
Many thanks

[Glennm1]

They seem to be making it deliberately difficult. When you compare it with the simple changes you can make to things like Netflix, Prime etc. Or even switching off paper statements from your bank. Most people would give up trying to cancel their Virgin paper billing because it's too much trouble. 

[Zach_R]

Hi @Glennm1,

I can see that one of my colleagues has offered to send you a private message to assist you further.

Please respond to this when you can (if you haven't done so already) and they'll respond to help you in due course.

Thanks,
 

[dazc79]

I would also like to cancel this service, I’ve never asked for it. Why is this not an easy option online and have to come through to this forum to get a private message, just doesn’t make sense.

[Kath_F]

Hi dazc79, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're having trouble signing up for E-Billing. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,