Can’t access Netflix

[Lee_palmer]

After moving house, Netflix is no longer working on our TV through our Virgin Media. Have now spoken to 7 Virgin Media employees and not one of them have managed to resolve the situation. Going through the app on the TV didn’t work. Going through the Virgin Media app has not worked. 3 of them have said they would send me an activation link which never arrived. Have made 2 complaints and STILL NOTHING GETS DONE!! I am at the end of my tether and HATE VIRGIN MEDIA!!!

[John_GS]

Hi @Lee_palmer 

Thanks for posting and welcome to the community.

Sorry to hear of the issues with the Netflix service.

I'll send you a PM now to help further.

[katjams]

This looks to be a common problem where Virgin Media systems and promises to deliver are failing after people move house!

I am also at the end of my tether, I have called 5 times, each rep has promised to escalate / raise a ticket / get a supervisor to call me back and send me a reactivation email - I have received NONE of these and after 7 weeks - still NO NETFLIX! I am considering moving to Sky as VM are no longer supplying my full package which I am paying for. And Yes Netflix is included in my bundle. Please help

[Matthew_ML]

Hey katjams, thank you for reaching out and I am so sorry to hear about this, also a warm welcome to the community.

I can see you spoke to the team since this post, did they manage to help at all?