This looks to be a common problem where Virgin Media systems and promises to deliver are failing after people move house!
I am also at the end of my tether, I have called 5 times, each rep has promised to escalate / raise a ticket / get a supervisor to call me back and send me a reactivation email - I have received NONE of these and after 7 weeks - still NO NETFLIX! I am considering moving to Sky as VM are no longer supplying my full package which I am paying for. And Yes Netflix is included in my bundle. Please help