I made the mistake of doing my renewal on line this time, lesson learned as it was a disaster.
Retentions team sorted everything out and were great but one problem remains.
My package included Netflix without adds, but VM cancelled it in October in error. Retention team have tried but failed many times to put it back on.
Now my package shows Netflix with adds and I actually do not have any Netflix.
Netfix have cancelled my account due to VM stopping payment.
My 360 box wants to charge me for adding it back on.
How can I get this resolved?
