Broadband Renewal Not Gone Through

[clacksonator]

Hi

I signed up for a broadband renewal deal of £27pm on 25th April (I have an order reference).

I had an email confirmation that this would go live on 28th April, however I have just received a bill for £69.62.

Can someone please look into this and rectify ASAP.

Thanks

[Beth_G]

Hi clacksonator,

Thank you for your post - I'm sorry to hear that your renewal doesn't appear to have gone through. 

I'll be more than happy to take a look into this for you. I've popped over a private message so I can grab the details from you.

Thanks,

[mattdinio]

Same sort of issue, did a renewal, new contract is showing as active. However I'm being billed at the out of contract amount of almost £200.