Bill credit after leaving VM

[Ayesha11]

I have left VM start of May. I returned all Kit and have acknowledgement of this. I was told I am owed £15 credit and have a bill 9 May that reflects that.

I still don't have that £15 credited to me.

For me this is the last final insult from VM after a particular 2 years of overall bad service .

I would  like to know how much longer this will take for a refund.

Many thanks,

[Sabrina_B]

Hi @klyvm 👋.

Thanks for reaching back out to us, apologies you are still having issues with this, we would need to bring you in for a private message so that we can look into this further. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

Thanks.

Sabrina

[klyvm]

hi, I've sent you a message ta

[Matthew_ML]

Thank you for letting us know this,  I can see you have sent this message.

My colleague will reach out when they can do.