I have left VM start of May. I returned all Kit and have acknowledgement of this. I was told I am owed £15 credit and have a bill 9 May that reflects that.
I still don't have that £15 credited to m...
Thank you for reaching out to us in our community and welcome back, sorry to hear you have left us, once an account has been closed, any credits sat on the account are sent by cheque around 42 days after the disconnection date.
Hey klyvm Thanks for reaching out to us on the Virgin Media forums. 👋🏼
I'm sorry to hear about the confusion regarding the credits on the account. We're sorry to hear you wish to leave Virgin Media.
Should you wish to leave, any credits that are on the account, i.e. increased payments or referral credits will be on the account and be sent to you via cheque if you leave.
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VM","id":"message:5332036","revisionNum":2,"repliesCount":12,"author":{"__ref":"User:user:747631"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:ManageAccountCable"},"conversation":{"__ref":"Conversation:conversation:5332036"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:5332036"},"body@stripHtml({\"truncateLength\":200})":" I have left VM start of May. I returned all Kit and have acknowledgement of this. I was told I am owed £15 credit and have a bill 9 May that reflects that. \n I still don't have that £15 credited to m...","body@stringLength":"430","rawBody":"
I have left VM start of May. I returned all Kit and have acknowledgement of this. I was told I am owed £15 credit and have a bill 9 May that reflects that.
\n
I still don't have that £15 credited to me.
\n
For me this is the last final insult from VM after a particular 2 years of overall bad service .
\n
I would like to know how much longer this will take for a refund.
\n
\n
Many thanks,
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I have left VM start of May. I returned all Kit and have acknowledgement of this. I was told I am owed £15 credit and have a bill 9 May that reflects that.
\n
I still don't have that £15 credited to me.
\n
For me this is the last final insult from VM after a particular 2 years of overall bad service .
\n
I would like to know how much longer this will take for a refund.
\n
\n
Many thanks,
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Good morning,
My disconnection day was 20th November, I've returned the kit recently (Tracking BYM8AD4 Yodel)
Could you please check when the credit refund will be released to me?
Thanks
Lukasz
","body@stringLength":"229","rawBody":"
Good morning,
My disconnection day was 20th November, I've returned the kit recently (Tracking BYM8AD4 Yodel)
Could you please check when the credit refund will be released to me?
I'm afraid I challenge this explanation and characterisation of Virgin's refunds.
I had my service disconnected in March. Received a last bill dated 27th April. It is now 31st May and no refund which is due to me.
Called today and told that my refund was only generated on 24th May and that it would take 42 days. 42 days!!!!!
In short a disconnection in March will take until July to refund my overpayment.
Daylight robbery, sitting on thousands of customer's money accruing interest when we are charged for late payment when we were customers.
Disgraceful company.
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Bill credit after leaving VM","moderationData":{"__ref":"ModerationData:moderation_data:5455997"},"body":"
Hi lpilek19,
\n
Thank you for reaching out to us in our community and welcome back, sorry to hear you have left us, once an account has been closed, any credits sat on the account are sent by cheque around 42 days after the disconnection date.
Thank you for reaching out to us in our community and welcome back, sorry to hear you have left us, once an account has been closed, any credits sat on the account are sent by cheque around 42 days after the disconnection date.
\n
Regards
\n
Paul.
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hi guys so I want to just confirm.
I built up some referral credit over the years, and want to leave vm. I dnt want to risk losing the credit.
as I was told many times a few years back, that any referral credit wnt be refunded as a cheque?
is this true or a scare tactic into not leaving?
Please confirm as I do want to staybut I'm getting offered m250 voltted for £22.
When I can get alot double speed with BRSK plus a £75 voucher for a better price.
I built up some referral credit over the years, and want to leave vm. I dnt want to risk losing the credit.
as I was told many times a few years back, that any referral credit wnt be refunded as a cheque?
is this true or a scare tactic into not leaving?
Please confirm as I do want to staybut I'm getting offered m250 voltted for £22.
When I can get alot double speed with BRSK plus a £75 voucher for a better price.
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Hey klyvm Thanks for reaching out to us on the Virgin Media forums. 👋🏼
\n I'm sorry to hear about the confusion regarding the credits on the account. We're sorry to hear you wish to leave Virgin Media. \n Should you wish to leave, any credits that are on the account, i.e. increased payments or referral credits will be on the account and be sent to you via cheque if you leave.
Hey Thanks for reaching out to us on the Virgin Media forums. 👋🏼
\n I'm sorry to hear about the confusion regarding the credits on the account. We're sorry to hear you wish to leave Virgin Media. \n Should you wish to leave, any credits that are on the account, i.e. increased payments or referral credits will be on the account and be sent to you via cheque if you leave.
\n I hope this answers the question.
\n Kind regards, \n Ilyas.
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