Bill Credit Not Showing

[redpoint]

Hi

Please could a mod PM me to check my eContract details and go through account verification? There are bill credits not showing which I agreed in a phone call to your cancellations team today which I'd like to check the status of.

I am still in my 14 day cooling off period so can use that if needed and my services have not yet started.

[Paul_DN]

Hi Redpoint,

Thank you for reaching out to us in our community and welcome both here and to Virgin Media,apologies for any confusion around the agreed package and credits, so I can have a look into this for you I have sent you an invite into a private chat, please click on the white envelope to accept.

Regards

Paul.