Bill Credit Not Showing

[redpoint]

Hi

Please could a mod PM me to check my eContract details and go through account verification? There are bill credits not showing which I agreed in a phone call to your cancellations team today which I'd like to check the status of.

I am still in my 14 day cooling off period so can use that if needed and my services have not yet started.

[Paul_DN]

Hi Redpoint,

Thank you for reaching out to us in our community and welcome both here and to Virgin Media,apologies for any confusion around the agreed package and credits, so I can have a look into this for you I have sent you an invite into a private chat, please click on the white envelope to accept.

Regards

Paul.

[Carley_S · Accepted solution]

Thank you for joining us over a private message @redpoint 

Glad we were able to get this resolved for you over community forums. 

If you believe the issue to be resolved you can mark the thread as resolved by clicking the helpful answer given and this will show anyone else having an issue that an answer was given and direct them to the post, alternatively you can just like or 'kudos' the post if it helped you. 

Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed