on 12-03-2024 10:52
I am coming to the end of a new area free network trial and have emails saying that on the 15th March I will be automatically disconnected and I haven't signed up for any new packages, yet have still been billed for £24.40.
When i have attempted to speak to any one from virgin, the only response i get is that they bill a month in advance even when I highlight that they are charging for a service that won't be in place (due to the automatic disconnection).
Has anyone experienced similar or have any advice?
on 12-03-2024 13:23
Hey @simbobrady,
Welcome back to the Community Forums and thanks for the post.
Sorry that you are having this issue with your contract, we have a set ringfence team to go about sorting these issues, with this you can reach the team on 0345 454 1111.
Joe
on 12-03-2024 14:56
Hi Joe what options would i need to choose as I can't hear any that fit?
on 12-03-2024 17:18
With this, if you follow the options to discuss your bill, it would place you through to someone who would be able to discuss this fully for you.