cancel
Showing results for 
Search instead for 
Did you mean: 

Been disconnected

Kellyf18
Tuning in

Help I have just left Virgin today. I won't be disconnected for a month however I've got home and my wifi has been disconnected!!! I've had a nightmare with them last few days 

1 ACCEPTED SOLUTION

Accepted Solutions

Carley_S
Forum Team
Forum Team

Thank you for joining me on private message @Kellyf18 

Glad we got this all resolved for you tonight. 
If you believe the issue to be resolved you can mark the thread as resolved by clicking the helpful answer given and this will show anyone else having issue that an answer was given and direct them to the post, alternatively you can just like or 'kudos' the post if it helped you. 

Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :). 
 

Here to help 🙂
Virgin Media Forums Agent
Carley

See where this Helpful Answer was posted

13 REPLIES 13

jbrennand
Very Insightful Person
Very Insightful Person

You sure there just isnt a co-incidental "outage"?

Check first for any “known network faults in your location - Look in 2 places

1) Try the “check service,”Area status webpage (https://www.virginmedia.com/help/service-status)

2) Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.


--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Cardiffman282
Knows their stuff

What sort of nightmare over the past few days? 

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).

Carley_S
Forum Team
Forum Team

Hi @Kellyf18 

Welcome to the community forums. 

Sorry to hear of the issues you've had with us and that you're having service concerns. 
I can see that you've spoken to the team since posting and this looks to be resolved for you. 

 

Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :). 
 

Here to help 🙂
Virgin Media Forums Agent
Carley

No no one has replied to me on the online chat to resolve 

I have tried checking there are no faults and I have reset the box ECT. 

Was upgrading and They falsey sold me a "free" sim card with O2 (she Insited it was a payg sim). Extra £10 a month contract, she didn't tell me this....I couldn't get thru to cancel it 4hrs on hold to be disconnected. Tired again. Asked to cancel the upgrade they wouldn't let me just kept saying I was loyal customer and contact O2 n just do the sim. Finally got thru to someone to who was amazing and they cancelled the sim they even said that I had been told the incorrect details of said sim. However I was that **bleep** off I canceled the whole package. I don't really watch much anyways so just getting broadband from elsewhere just been a paid back an fourth on the phone for 2 days. Some people need training I think on how they answer questions and not just use they reply on the sheet they are given. If they had listened and helped in the first place I would probably had accepted the mistake and apology and carried on. 

Oh okay, sorry to hear that @Kellyf18 

Do you have any issues affecting your wired connected devices at all or is this just over WiFi you have the issues?

Here to help 🙂
Virgin Media Forums Agent
Carley

Hi just all wifi. I have checked all outlets checked online for area issues and reset the boxes. Still says online I have been disconnected. Thanks 

I am guessing that they put your disconnection through immediately by mistake on the back of the full cancellation. 

Carley is being really attentive so I would leave it with her to resolve. 

 

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).