Been disconnected

[Kellyf18]

Help I have just left Virgin today. I won't be disconnected for a month however I've got home and my wifi has been disconnected!!! I've had a nightmare with them last few days 

[jbrennand]

You sure there just isnt a co-incidental "outage"?

Check first for any “known network faults in your location - Look in 2 places

1) Try the “check service,”Area status webpage (https://www.virginmedia.com/help/service-status)

2) Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

[Cardiffman282]

What sort of nightmare over the past few days? 

[Carley_S]

Hi @Kellyf18 

Welcome to the community forums. 

Sorry to hear of the issues you've had with us and that you're having service concerns. 
I can see that you've spoken to the team since posting and this looks to be resolved for you. 

Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :). 
 

[Kellyf18]

No no one has replied to me on the online chat to resolve 

[Kellyf18]

I have tried checking there are no faults and I have reset the box ECT. 

[Kellyf18]

Was upgrading and They falsey sold me a "free" sim card with O2 (she Insited it was a payg sim). Extra £10 a month contract, she didn't tell me this....I couldn't get thru to cancel it 4hrs on hold to be disconnected. Tired again. Asked to cancel the upgrade they wouldn't let me just kept saying I was loyal customer and contact O2 n just do the sim. Finally got thru to someone to who was amazing and they cancelled the sim they even said that I had been told the incorrect details of said sim. However I was that **bleep** off I canceled the whole package. I don't really watch much anyways so just getting broadband from elsewhere just been a paid back an fourth on the phone for 2 days. Some people need training I think on how they answer questions and not just use they reply on the sheet they are given. If they had listened and helped in the first place I would probably had accepted the mistake and apology and carried on. 

[Carley_S]

Oh okay, sorry to hear that @Kellyf18 

Do you have any issues affecting your wired connected devices at all or is this just over WiFi you have the issues?

[Kellyf18]

Hi just all wifi. I have checked all outlets checked online for area issues and reset the boxes. Still says online I have been disconnected. Thanks 

[Cardiffman282]

I am guessing that they put your disconnection through immediately by mistake on the back of the full cancellation. 

Carley is being really attentive so I would leave it with her to resolve.