Been charged for routers that have already been returned £105

[MAVM4]

Hello,

I have received a new bill a few days after receiving confirmation that i hVe returned both routers.

Please can this be looked at asap.  I really do not want £105 going out of my account for something that is not owed at all. 

I returned the items within 5 days of receiving the package to return them in.  I have also received confirmation a few days ago that you have received them too.  

Please can this charge be cancelled and not taken from my bank as i am already struggling financially.  

A new bill has been sent to me today for £105.

Thank you m arshad 

[Carley_S]

Hi @MAVM4 

Welcome back to the community forums 

Sorry to hear of your concerns, I can see that a member of the forums team is already supporting you on this with an already open private message you have with them. 

Should you have any further questions or concerns regarding this, please respond in your already open private message and they'll be able to assist further should you need.