Adding a second person name on my account

[Valerie76]

Hi
I would like my son to be added to my account so he can discuss my services. I assume somebody must private message me from here.

[Martin_N]

Hi Valerie76,

Thank you for your post. 

To confirm, are you saying your Son has power of attorney?

We wouldn't be able to just add another name to the accout as you can only have 1 named account holder on an account. 

^Martin

[Valerie76]

Hi
He does not have power of attorney, but I want him authorised to make changes to my Virgin package

[Tudor]

VM will not give access to third parties unless they have PoA. VM only allows accounts in a single name.

[Martin_N]

Sadly that isn't something we would be able to do. We can only have 1 account holder on the account. Any others would be 3rd party (apart from someone who has Power of Attorney)

^Martin

[newapollo]

Hi @Valerie76 

I'm afraid you can't add your son to make changes to the account, however you can give your son authorisation to speak on your behalf.

If calling on their own they will need to know your account security password (memorable word) to pass verification.

If you call then you can  pass the phone to them to discuss the account, but if you want to make any changes then your son will have to pass the phone back to you in order for you to let the agent know you have given your consent to apply those changes.

(They won't though be able to make any changes  to your account such as agreeing a new contract or cancelling, that requires your approval)

[Valerie76]

Many thanks. This entirely contradicts what the overseas call handler stated. How can we speak to a UK call centre who understand English ?

[japitts]

There is no specific direct-dial to UK-agents, else everyone would use it and not the main 150 number!

Calling earlier in the day was historically a more reliable way of getting an on-shore agent, but experiences seem to vary these days.

[Robert_P]

As advised Valerie76, we don't have a direct number to speak to a UK based agent. All of our calls are routed to the next available agent to help reduce wait times.