Activation fee

[ian24driver]

Hi, 

I renewed my broadband subscription in June due to the other one ending in July. 

My new bill has an activation fee £35 which I was told would be waived, as it has been every time I renewed. 

What's the best way to resolve this? The chat function to renew took ages so would like to avoid this if possible.

Thanks in advanced. 

[Beth_G]

Hi ian24driver

Thanks for your post, I'm sorry to hear you've been charged an activation fee despite being advised it'd be waived. 

I'll be happy to take a look at this - I've dropped you a PM 😊