Activation Fee for 1Gb Upgrade

[Hazey]

I am in the process of upgrading from 500 Mb to 1Gb. Nothing on the order confirmation documents or order process mentioned any one off costs. Now I have received the contract documents showing a £35 activation fee (not agreed beforehand). My self install equipment is due this week (I assume a new hub as I am on a Hub 3 currently).

Having not been made aware of any one off costs for the change I should not be expected to pay this.

[Carley_S · Accepted solution]

Hi @Hazey 

Welcome back to the community forums. 

Sorry to hear of your concern with an activation fee. 

We can see on the systems on our side that you've since been in touch with the team and they've discussed this further with you. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed

[Hazey]

Thanks very much...appreciated

[Matthew_ML]

No problem at all 🙂