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Lornetwining66's avatar
Lornetwining66
Joining in
3 years ago
Solved

Account number

How long dose it take to ger my account number iv got a contract information sheet but it has no account number on it

  • Beth_G's avatar
    Beth_G
    3 years ago

    Hi Lornetwining66,

    Thanks for your post. Welcome back to the Community Forums!

    We can see that you've been with us previously - have you moved home or are you returning back to Virgin Media after being with another provider?

    If coming back, you should receive a welcome email from us once your order has been accepted with both your account number and area reference on.

    If you're moving home, you should also at some point receive an email with your new details on, however this would usually occur quite soon after arranging the home move with us.

    Hope that helps!

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  • Beth_G's avatar
    Beth_G
    Icon for Forum Team rankForum Team
    3 years ago

    Hi Lornetwining66,

    Thanks for your post. Welcome back to the Community Forums!

    We can see that you've been with us previously - have you moved home or are you returning back to Virgin Media after being with another provider?

    If coming back, you should receive a welcome email from us once your order has been accepted with both your account number and area reference on.

    If you're moving home, you should also at some point receive an email with your new details on, however this would usually occur quite soon after arranging the home move with us.

    Hope that helps!

    • Jun's avatar
      Jun
      Joining in
      3 years ago

      Hello. Where can I find my account number? I have never had a welcome pack or any paper, electronic bills, only a text that my virgin kit is sent and email with contract details. I didn't pay any bills yet because I'm new to Virgin, so my bills will start in May/June. Thanks

      • Chris_W1's avatar
        Chris_W1
        Icon for Forum Team rankForum Team
        3 years ago

        Hi Jun, thanks for the message and sorry to hear that you have not received the account number. 

        This will be found on the contract, I will send you a PM so that this can be looked into further. 

        Kind regards, Chris. 

    • Wren1989's avatar
      Wren1989
      Tuning in
      2 years ago

      Hi,

      I am also having the same issue, im, awaiting my quickstart self install pack for tomorrow, but need my account number to login in to make a change.

      Please can you also help me find my account number, I've had Virgin media previously through an ex-partner, so wanted to see if I could keep the same virgin box but change the account to myself.

      Many thanks,

      Lauren 

      • Nathan_B's avatar
        Nathan_B
        Icon for Forum Team rankForum Team
        2 years ago

        Hi there Wren1989 👋 Welcome to our forum and thanks for your post 😊

        Sorry to see that you've been unable to log into your online account due to not having your account number. Just to confirm, have you been able to check all your email folders, including spam/junk for any emails from us which will contain your account number?

        In regards to changing your ex partners account to yourself. As you've got a Quickstart pack for an account on the way, we'd be unable to change this previous account to yourself as this would mean you'd have 2 accounts set up.

        Hope that helps. Let us know if you need anything further, we're always happy to help.

        Regards

        Nathan

  • lucyvh_27's avatar
    lucyvh_27
    Just joined
    2 years ago

    Hi, I never received a welcome email with my account number and have not been billed yet (I'm a new customer). How can I access my account number?

    • Molly_T's avatar
      Molly_T
      Icon for Forum Team rankForum Team
      2 years ago

      Hi Lucyvh_27 👋 welcome to the community! Thank you for joining this thread and posting. 

      Sorry to hear you are still awaiting your account information to register for My VM! Just in case you have not yet done so, it is always worth checking your Junk and Spam folders. 

      If your services are not yet active and installed (and so a bill has not yet been generated), you may not be able to access the platform just yet. If this is the case, you will receive your first bill and then be able to register and access My VM 👉 Register My Virgin Media Account | Virgin Media

      I will also send you a PM to confirm a few account details so we can offer further support if needed! You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

      Wishing you all the best. 🌞

  • hughesjlc's avatar
    hughesjlc
    Joining in
    2 years ago

    Hi, having the same issue. Unable to find my account number and are reference, got my contract details through but no welcome pack with those details included. I'm returning to Virgin after a year or so away 

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      2 years ago

      Hi hughesjlc,

      Welcome to the community and thanks for taking the time to post here on the forums.
      I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
      Kind Regards,
      Steven_L