Account number - where to find it?
Hello. Where can I find my account number? I have never had a welcome pack or any paper, electronic bills, only a text that my virgin kit is sent. I didn't pay any bills yet because I'm new to Virg...
Forum Discussion
Hello Martin
I am doing my bills through fused bills and I don’t have access to my account number meaning I cannot get through to any customer service to help me as my WiFi is completely not working it is extremely frustrating as I’m a uni students with multiple assignments I need to do and not having WiFi is not a option none of my devices are connecting to the internet. I am very disappointed on how poorly this router has been playing up. Any help would be appreciated as I need the WiFi to be working sooner rather than later
Hey xcharlotte_maix, thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼
I'm sorry to hear about the issues with the account number and the Wi-Fi troubles you are experiencing.
You don't need an account number to get support as the team can locate your account via your door number and postal code / contact details on the account.
I can assist you in retrieving your account number through alternate methods and assist with the Wi-Fi.
I will send a private message to further investigate.
Kind regards,
Ilyas.