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A Potential New Customer

NSX05
Tuning in

Hello!

A number of months back (before the election), I received a letter from Virgin Media explaining that they are building in my area. I seem to recall there was some sort of unique code on it. Unfortunately, I have lost this letter.

I'm currently on Plusnet VDSL2 and wish to move to FTTP once my contract ends in late October. I've seen a number of grey Virgin Media boxes dotted around the village, the closest to me is at the end of my street roughly 540 ft away according to Google Maps. There's also a telephone pole across the street roughly 67 ft away.

I remember reading in the letter something about using existing telephone poles where it would make sense. The telephone poles have had some kind of upgrade done to them all around the village with new black boxes. A little research indicates these might be Openreach CBTs, but I just wondered if Virgin Media was using the telephone poles, what exactly their equipment would look like?

Elsewhere around the village, Virgin Media's Toby boxes can be seen, but my street specifically is heavy with traffic and I haven't seen any Toby boxes here. It would seem Nexfibre has been busy in my village, and my village is down in their latest Q2 rollout report PDF under 2024. However, the Causeway one.network map doesn't seem to indicate any plans for my street in the next 12 months.

As a potential new customer, I'm confused as to whether Virgin Media will be an option or not?

Kind regards,

14 REPLIES 14

John_GS
Forum Team
Forum Team

Hi @NSX05 

Thanks for posting and welcome to the community.

I'll send you a PM now to get some details and I'll mail the relevant team to see if we are planning on expanding to your area.

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

Thank you John, I have responded with the information you requested. 

Roger_Gooner
Alessandro Volta

There are two separate projects going on: VM is overbuilding its HFC network with fibre and you an tell when a new cabinet gets installed next to an exsiting one, nexfibre is also building with VM as its anchor tenant. The network by nexfibre uses Openreach ducts and poles if possible, cheaper and quicker than digging. If a pole is used then you'll see nexfibre's CBT installed on it. When nexfibre finishes its build VM soon offers its services.

--
Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360
My Broadband Ping - Roger's VM hub 5 broadband connection

That's great to know. It appears that we have Nexfibre CBTs on our poles. Thank you so much for pointing that out. It all makes sense now.

Morning @NSX05 

Thanks for joining me in PM - I have asked the question for you now :).

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

Thank you John. 🙂

Looking forward to seeing what they say.

Hi John,

Has there been a response that you could share with me at all?

Hi NSX05

As John is offline, I have sent you a PM 😊

Thank you,

Beth

Thank you Beth. I have responded. 🙂