Forum Discussion

Stephie91's avatar
Stephie91
Joining in
2 years ago

18 month contract started again when I moved

I got an 18 month contract at my previous address. Notified of a move and it seems the 18 month contract started again but the service package stayed the same and has now run out but it says I can’t exit the contract for another year charging me double what I was paying. How can it be right that the contract re started but the deal didn’t? Slightly fraudulent of yourselves! 

  • Martin_N's avatar
    Martin_N
    Forum Team
    2 years ago

    Hi Stephie91,

    Thank you for your post. I'm very sorry to hear about the contract term being incorrect. 

    We are happy to take a look into this for you and correct any mistakes. 

    I will private message you now to confirm your details. 

    ^Martin