Forum Discussion

roodles's avatar
roodles
Dialled in
8 months ago
Solved

Start a new contract, mid contract?

Hopefully a simple query - is it possible to start a new contract (for a cheaper service) part way through an existing contract?

I.e. replace current one with a new 18 month but cheaper service.

Or is there zero flexibility?

Cheers

  • I suspect I was talking to an overseas call centre and not Glasgow, as it was very scripted and I struggled with the accent a bit.

    Anyway, the answer was a big, fat NO!

  • Hi there roodles 

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    If you are unhappy with your package and would like to add any services or downgrade then we can absolutely look into a new package for you. 

    If you are wanting the same package you currently have however, we cannot guarantee we will be able to find a better deal than what you currently have. 

    We do not typically handle package changes via the forums but you can call out team on 0345 454 1111 to discuss further. 

    • roodles's avatar
      roodles
      Dialled in

      Brilliant, thanks for the reply.

      At last renewal I upgraded to gigabit but I'm really not touching the sides on it, so I'd like to try and back it down to M250 or something.

      I'll call as you suggest and see what they say.

      Cheers

      Rob

      • Ashleigh_C's avatar
        Ashleigh_C
        Forum Team

        No problem roodles I do hope the team on the phones are able to help. 

        If you do need help with anything else at all please do pop back to us here on the forums. 

  • Could he not change speeds via u guys or on his account?? 

    Maybe ask on the phone in a different??