no dial tone, callers hear engaged tone

[Dutyskirt]

Complete silence and no dial tone. Issue started today - 1st Apr 24. Callers are directed straight to voicemail. Can’t call

out so how do we get this fixed?

[Matthew_ML]

Hey Dutyskirt, thank you for reaching out and I am so sorry to hear this.

Let me send you a DM so we can this fixed for you. 

Please do look out for it. 

[Dutyskirt]

Apparently it was a fault in the area and was fixed by 1130 this morning. Turns out that not all faults affect the 'status' updates so it can be showing green / all good when there is actually a known fault. Would have been helpful to know before I started all the unplugging and rebooting suggestions that the website suggests.

[Matthew_ML]

The area issues is due to be fixed by 16:00 not 11:30 sorry.

As mentioned not all area faults are put on the website tracker but I will feed your feedback back.