my landline keeps dropping out during calls

[piffle]

does any body know how to get past the automated answering service if you have forgotten your memorable name through non use over several years?

[Kath_P]

Hi piffle, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you've forgotten your memorable word and as a result are having issues speaking to the team. You can update this within My VM here. Once logged in click on Account settings > Account details > Scroll down to Telephone security details > Edit Memorable word > Enter a new memorable word, in line with the rules > Tap Save. You can then use this to pass security with the team.

As you're here, you've mentioned you're having issues with your landline calls. Taking a look at things this end, there are no open area faults affecting the landline services so this looks more like an individual issue. There are a few checks I will need you to go through. Can you let me know the following please:

• ➡ Does the landline work if plugging a different handset into your socket?
• ➡ If you don't have another handset, are you able to try your handset in another socket?
• ➡ Have you noticed this happening with all calls or is it only when making or receiving? 

Pop back and let us know so we can help further. 

Thanks,