Resolved! Landline overcharge.
Virgin charged me for calls when I was on holiday, no one in my house. I have rang Virgin 3 times about this, each time I have been told I will get a refund. So far no refund.
Home Phone
Help with your Virgin Phone line
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Forum Posts
New hub upgrade
Hi I was told by email that I would need to upgrade my hub due to them moving from phone landlines to fibre network and I should receive a letter about it but I have not received a single thing from virgin about this about from the email has anyone e...
Landline not working how to book engineer
How do I get in touch with virgin to book an engineer for landline that’s not working.
Resolved! Don't want a fibre optic landline.
Hello, Like many people, I don't want to change to a fibre optic landline. There's nothing wrong with the existing system and it's going to be incredibly inconvenient to swap over.Our traditional landline is due to be disconnected next month and an e...
Landline fault
Yesterday my virgin tv, Wi-Fi and landline went off for about 8 hours, the tv and Wi-Fi are working again but the landline will not send or receive calls. I have done a system check and got a green tick (no faults in your area). Can anyone help plea...
new hub
Hi, I have been sent emails and messages asking me to phone customer services to order my replacement hub otherwise my phone line will stop working on the 23rd of October, I have a super hub 2, I have been trying to get through via the phone lines f...
Resolved! Landline fault after installation of hub 5
Since installing hub 5 i can ring out on my landline but can't ring in.Does my land line have to be connected to the hub as well.Thank youLyn
Landline Down (still)
Good morning, I'm hoping for some assistance if possible. I have a ticket No P02194990 open for over a week with no response for a problem with my landline. No dial tone and if you try to call my home No it says "number you have dialled has not been ...
Landline has no dial tone !
HiMy land line has no dial tone, as has other virgin media users living down my road. The service status says there isn't a problem.I cannot find a way of raising an issue on line, please help !
Can't report a landline fault?
My elderly mother hasn't had a working phoneline for nearly 2 weeks. The service status at the time said there were issues with broadband but not the phone, but as others nearby had reported problems we assumed that it was a general issue and would ...
