Home Phone

Landline transfer problem

HI,Is there any support person who can help with a landline transfer?The customer services people on the phone have no clue how to resolve my issue. thanksJL

Landline does not have sound outbound

We are having an issue when having made or received a call. The person on the other end of the line cannot hear us at all.I have checked and rebooted hub. Checked and reseated all cables, plugged a standard phone into the hub directly with a known wo...

Home phone can't make and recevie calls and broken dial tone. Issue was fixed by customer.

Firstly, this isn't a call for assistance. This is a message to record what fault I had and how I resolved it in case someone else in future has the same issue. This is also a message to the telephone operators in the Virgin Media call centre.On Sund...

Why wasnt I ever told about a switchover?

My home phone stopped receiving calls so I rang Virgin and spoke (with great difficulty) to a lady who said there'd been a switchover, which I had no idea about and hadn't been told about. She said I would be sent an adaptor to connect the phone to ...

My landline is not working

There is nowhere to report this issue and I have had this problem before after prolonged heavy rain. I have done the usual checks and I am paying a high price for a service that isn't fully working. I am an unhappy customer and this could be the last...

Port my BT landline number to Virgin

Hi, have just connected to Virgin media and I have an active Virgin media telephone line number. When placing my order for Virgin media I declared I wanted to port my BT line over to Virgin media. Checking with my previous broadband provider they hav...

Resolved! Priority customer - although all phones have dialling tone everyone I ring is 'engaged'.

Please help. I have no working telephones and they seem to have been down since last night. Had just assumed that the few people I had tried to contact were 'engaged' but no I have a fault on my line. As a priority customer I have gone into panic ...

Resolved! Hub 3 telephone sign flashing red. automatic reset done by Virgin, still flashing

Hub 3 telephone sign flashing red. automatic reset done by virgin, still flashing. Unable to receive or make phone calls.

Docis 3 landline not working SS0 Area 06

Is there any update on this issue FO11319624 the estimated fix time has changed from 5pm to now 9pm?

Area 06 (SS3) landline down - dial tone but no inbound/outbound calls

Landline uses the rear phone socket on the SHUB3, which currently has red blinking light on itWhen you log into the shub itself, telephony status is red (error)Restarted the shub, did a diagnostic, checked the handsetsThen did a full reset on the shu...

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