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Porting a landline

I am leaving virgin and would like to port my landline to a new provider just for incoming calls as that is what it is usually used for. The number is still active.I have been told that as it has been over a month the new provider will not port it.Ca...

soong- by • Tuning in
  • 177 Views
  • 1 replies
  • 0 kudos

Resolved! Land line not working

Tried to ring an 0800 number to my bank on my landline (via the router) and received a message "sorry, this number is temporarily unavailable".  Ringing the same number on my mobile and was connected straight away.  Tried a local STD number to a fami...

NigelJB by • Tuning in
  • 535 Views
  • 6 replies
  • 0 kudos

Home Phone Fault - Information

Thought I should add my tuppence worth.Our phone became faulty on Friday. Calling out we were met with - 'This number is currently unavailable' Incoming calls couldn't get through. Spookily it seemed if we were calling another Virgin Media line it wo...

s9750 by • On our wavelength
  • 274 Views
  • 5 replies
  • 0 kudos

Landline caller display and spoofed calls?

A few months back our landline stopped working. I suspect we had been switched to the fibre side without notification and they were "fixing" the issue based on calls. The "fix" was a simple matter of swapping phone base-stations around, plugging into...

marfie by • On our wavelength
  • 277 Views
  • 4 replies
  • 0 kudos

Landline?

Hi there,Forum newbie here. I switched over to Virgin Media when fibre was installed in my street in November. I had had a landline up until then but the engineer indicated that I wouldn't be able to have a home phone line until the 'service' was ins...

Resolved! Home phone showing +1 hour time from caller id

Our home phones time is now showing +1 hour, the phone is set to caller id to receive time from router.I have done a complete reset of the router.Just checked, today Monday 11th March daylight saving time started in the USA so looks like that is what...

Philpc by • Tuning in
  • 704 Views
  • 9 replies
  • 0 kudos

Time setting not working right on GMT

My phone started showing the time + 1 hour today throught caller ID.Can you help at all as there is no setting in the Hub5.We do need to show the correct time please..I have done a full reset of the hub but still +1 hour.

Philpc by • Tuning in
  • 194 Views
  • 2 replies
  • 0 kudos

Vandalised street cabinet

Th box outside my house has had the door ripped off by local kids. All the cables are exposed leading to my landline no longer working. I have no dial tone and no incoming calls. How do I alert virgin about this problem?

phone not working after switch over to fibre

As instructed by VM, I have switched over to Fibre Phone as the traditional landlines are to be closed. Since the switch over 12th Jan I have not had landline connection! I have spoken to someone by telephone at VM support centre who has just told me...

Phone not working since 1 March

I have two lines into my property, one for my 92 year old mother-in-law and the other for family use.Both lines have not worked (no dial tone) since the 1st March. Called everyday to report and been told Virgin has an outage and that it would be work...

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