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blovick's avatar
blovick
Just joined
11 hours ago

Transferring my old BT number

I signed on for a virgin landline to replace my old BT landline. How do I get the old BT number transferred into the virgin phone? 

Bt

1 Reply

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    52 minutes ago

    Thanks for reaching out to us blovick, and a very warm welcome to our Community Forums and indeed out network!

    We would advise that for a landline port to be completed, both the landline services held with BT and Virgin Media need to be active, and once we establish that with you, we can then request a release of the phone number from BT.

    Can you confirm if the desired phone number is still active on BT's services?

    Thanks,

    David_Bn