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Landline number not ported across from sky

My sky account finishes tomorrow, although my virgin account has been running for a few weeks now, don't use the home phone a lot but I've just noticed my home number is different and my old number hasn't been ported over, read a few articles that th...

How do I request a new router?

I'm supposed to be being upgraded to the new fibre phone service on May 10th.  I've received a Fibre Phone Adaptor in the post but I currently have a Superhub2,  This hub does not have TEL sockets and appears not to be compatible according to some of...

Landline fibre switchover

I have received the fibre landline adapter through the post, however our Virgin Media Hub is in a different room to our landline. Can you please inform me of what I am supposed to do so that the landline can be used? Thanks

EmzK by Joining in
  • 2 replies
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Landline not working

Cannot make or receive calls (it says the number is invalid) via the landline, did the virgin media service status checker and it says everything is alright in our area.We've unplugged the phone, left it for half an hour, plugged it back in and still...

penrose by Tuning in
  • 5 replies
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emergency backup line

trying to sort an appointment for an engineer to install/upgrade emergency back up line.  Struggling to get through via phone and do not have a smart phone, any suggestions?  We received a letter to arrange this appointment, but contact with virgin i...

becaar by Joining in
  • 1 replies
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Phone extgension

Hi,Since the cut over to fiber phone line, how can we get our phone in our bedroom working pleaseTed

Wrong Time on Handset since moving to Digital Voice

Since moving to digital voice 2 weeks ago when we set the correct time on the BT digital handset when a call comes in it sets the handset phone 1 hour in front.When you change it back and get another call it reverts back to 1 hour in front again thei...

TAZMANUK by Knows their stuff
  • 68 replies
  • 1 kudos

New Customer - Porting landline number

Good afternoon,Today is my first day as a Virgin broadband and phone customer.  My landline number from my previous provider has not been ported over to Virgin, and speaking with an engineer who visited my house it was not listed as having been reque...

JimBob58 by Joining in
  • 3 replies
  • 0 kudos