Home Phone

Plug Phone into Tivo ? Additional home hub ?

HiIt's simply not going to be possible for me to plug my current phone into my virgin supplied router/home hub due to the locations of both. I do however have your rebranded tivo, is there a an option to plug my phone into that instead ? Or can you p...

Resolved! New phone adaptor and extensions available

Hi therei am due to plug in the new phone adaptor for fibre phone, my problem is that the hub is in my loft and my phone is in my living room, I can’t move the hum so is there an extension available that I can use to connect them

Landline switch to IP

Hello all! New user, so excuse the long message. not sure if this question has been answered, but been told our phone lines are going digital, have no choice In matter. problem I am facing, the router is on the first floor, the handset is on the grou...

Transfering Landliine Number from BT

HiHow do I ask VM to request to take over my existing landline number from BT ?Thanks

Retaining old landline number as a new customer

We've just joined VM and requested to retain our old landline number - we can see on our VM account that have been given a new number (temporarily I presume?) but haven't been told anything about whether or when the old number will be operational? Ho...

Fibre Phone Adapter

We have received our Fibre Phone Adapter. Our current phone connection is on the wall in our lounge at the front of the house, the Virgin hub is upstairs at the opposite end of the house, some 30plus feet away and one floor up. I'm sure hundreds of h...

Intermittent dial tone but voicemail not set up

I have the intermittent dial tone for voicemail, but when I call 1571 my voicemail is not set up - which is correct, as I don't want voicemail, relying instead on my handset answerphone. I don't want a voicemail facility so I don't really want to hav...

Call Divert Charges

Hi I had Call Divert added a few weeks ago to make sure my elderly mother could always get hold of me. Calls were diverted to my mobile. I was informed of the standard charge but at no point was I told of any charges for the calls made to me. My m...

Landline not working

Hi so for a long time now my phoneline seems to not be working? after reading through the community im seeing mention of a switch over? what is this about and how do i get my phoneline back? both my son and I have a disability that we were born with ...

Resolved! Move phone to different room

We had Virgin TV and broadband installed yesterday - 1Gb Volt, Hub 5, main 360 box plus a second box upstairs. The install was fast, efficient, and the engineer was great.We do have one issue that we could do with sorting out - our landline was plugg...

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