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Landline Down (still)

Good morning, I'm hoping for some assistance if possible. I have a ticket No P02194990 open for over a week with no response for a problem with my landline. No dial tone and if you try to call my home No it says "number you have dialled has not been ...

Graeme-F by • Joining in
  • 564 Views
  • 5 replies
  • 0 kudos

Landline has no dial tone !

HiMy land line has no dial tone, as has other virgin media users living down my road. The service status says there isn't a problem.I cannot find a way of raising an issue on line, please help ! 

Juju22 by • Joining in
  • 264 Views
  • 1 replies
  • 0 kudos

Can't report a landline fault?

My elderly mother hasn't had a working phoneline for nearly 2 weeks.  The service status at the time said there were issues with broadband but not the phone, but as others nearby had reported problems we assumed that it was a general issue and would ...

vannylu by • Joining in
  • 595 Views
  • 3 replies
  • 0 kudos

Hub 3 telephony disabled

Hi, I recently had an engineer visit as I'd damaged the telephone cable in my garden during building work. The cable wasn't fixable but the engineer plugged an adapter into my Hub 3 and said it'd be up and running soon. It's been over two weeks now a...

Nicksun by • Joining in
  • 242 Views
  • 1 replies
  • 0 kudos

Resolved! Phone Adaptor

Adaptor not received for the phone switch over.  Please can you resend as I am now without a phone.

ChloeU by • Joining in
  • 544 Views
  • 4 replies
  • 0 kudos

No Dialling tone

Four days without the home phone. No dialling tone, I have done the checks suggested on the help page. Used the phone number to report a fault, which does not let you report the fault but suggests you hang up and call back in ten minutes. We tried th...

Derek_I by • Joining in
  • 420 Views
  • 4 replies
  • 0 kudos

How do i order a landline adapter for my hub?

Didn't realise I needed one until I tried to plug a new phone into the wall socket. A friend told me that I now need an adapter that plugs into the hub before I can use the phone, is this correct and how do I get one

russp66 by • Joining in
  • 376 Views
  • 2 replies
  • 0 kudos

Bloody Hell!!

I'm on my 9th call to get mums phone switched back on.The line was cancelled on Tuesday, probably as part of the digital switchover, but without any warning.We had an engineer visit on Wednesday morning who replaced the router but said we needed to c...

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