Outgoing calls not working
HI My parents are having the same problem. They are both 80 and have some health issues. Their phone is essential. Following the threads, they have had no notification of a switch over to a hub
Home Phone
Help with your Virgin Phone line
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Forum Posts
fibre phone not working
Hi got a load of messages from virgin saying plug your phone and adapter in after 9am on 2nd Nov. Did that all connected up rebooted the modem. Phone comes up "check line" no dialling tone rechecked it sill the same., Plugged it back into the wall so...
Why has my home phone been disconnected
After giving notice of leaving my home phone was disconnected last week is this happening to other customers
Phone companies that don't use phones?
How is it possible not to be able to talk to a real person about my account. I have a bill for £295 which will not be paid as I have moved to another provider. Virgin Media has lost the returned equipment that has been returned via Yodel but are stil...
Resolved! How to book a technician for phone switchover?
I wish to keep my landline phone where it is situated and will need a cable from the hub to the phone - how to I book a technician please?
Congratulations
Congratulations To the Virgin Media team. Back pats all round for making a vulnerable elderly lady cry. Sadly they were not the tears of joy but of desperation. My Mother, the lady in question, has a panic button system linked to her phone line but ...
Resolved! Urgent - vulnerable customer - please confirm engineer appointment
I spoke to Steven L last night by private message, an engineer was booked for Friday but he changed this to be today, Thursday 2nd, between 8 and 12 am. I subsequently received a message to say it would be Friday afternoon. Please confirm this will b...
Booking technician online
Landline, internet and TV all have been down since landline migration a couple of months ago so how do I book technician with no phone as also we are stuck waiting for our mobiles to be sorted with the o2 migration so no phones at all.
EMERGENCY - need landline fixed
Hi, I'm in a very vulnerable situation and need my landline fixed or replaced as it's not working. I can get online but cannot ring them now. Is there any way I can contact someone in Virgin online asap as I am reliant on my landline phone and desper...
Home phone disabled
We are in the 30 day notice period which ends on 29/11/23 after deciding not to continue with our contract.As soon as we agreed on the termination date someone at Virgin turned off our landline which we are still paying for.We eventually got through ...
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