Hi,We are having a new drive laid and the guy doing it has cut through our landline cable (not the Hub fibre cable). Our phone now displays a message saying there is a fault with the line and we can't make any calls. However, when I call our number f...
I’m trying to change my contact number to my mobile as I don’t use the landline via the app and online and keep getting the message unable to save.
Just moved the home phone, aside from being inconvenient, this is the first time that it's been mentioned that you need to leave the hub on 24 hours a day to receive calls. Nice of you to move the cost of this to the end user and not reduce the bills...
Hi,I have a package including landline, which I've not bothered with for 2 years. Now wanting to use it.Can I use my (7 years old) DECT phone or do I need to buy a new one, and if so any recommendations ?Can't see anything useful on VM main pagesAlso...
This switchover is chaos! My 93 year old father lives alone and I discovered 15 days ago his number has suddenly become disconnected. Just getting "you have dialled.an incorrect number". Discovered it's due to this switchover and because he hadn't re...
please tell me when my fibre network home phone switchover date is. i'm OX4 6HX postcode.my adapter has arrived, but no switchover date 'in the letter we're sending you'. no letter with a date has got to me
Hi all, I'm a new virgin customer. I took the M250 & landline, volt package. Although I'll be moving to the mega package on 30th Nov which includes Anytime Chatter.My question is, on my initial bill it shows a call cost of 48p, not a bank breaking am...
My landline hasn't been working for a few days and I cannot get through to anyone on the phone because I can't remember my memorable word. I am 85 years old and I need an engineer to come round and look at it for me. This is urgent.
My old BT landline, that I've had for over 20 years, had not ported across when I switched to VM even though I had requested to keep it. How do I get Virgin to rectify this? Olivia
This seems to be a common theme, but for the last week we have had no dial tone when we pick up either of the handsets we have - one connected to a wall socket and one plugged in as an extension. If we ring the landline number, it comes up as line bu...
