Landline not receiving calls. Can maybe make them, but it's crackling and sounds like it's in the distance. Been broken for at least a day.We call 0345 454 1111 from mobile - Then get stuck in a loop of a 10 minute automated checkup that hasn't compl...
Hey, phone went dead today so knew it was time for the switch over.Plugged phone using adapter into port 1 on router as instructed and when signed into the routers admin page can see telephony ( ready) so appeared all was well... however on my phone ...
Have just found that that the facility to withhold my phone number has been taken off. Have had a virgin account for over 20 years and always had this facility. On website it states to contact customer care to arrange for it to be put on. After 30 m...
Stepdads landline is completely dead. Tried all the usual troubleshooting nothing helps.He is 80 years old and needs the landline for medical support reasons.I cannot find a support phone number on your website to actually speak to a real person, and...
Hi Everyone, quick question.We switched to Virgin Media back in around Dec 21, after some issues with the initial setup and Broadband, things have settled down and are working well (fingers crossed this continues).We continued to keep our BT landline...
Received Fibre Phone AdaptorMy main hub is upstairs next to desk top PC, my landline phones are located within lounge downstairs and bedroom upstairs. I understand a VM engineer can install Free of Charge connection / extension wiring to connect the ...
No dialing tone. Does not ring when dialled in to. Have tried another phone in the socket and no difference. Service checker shows no problems in my area and broadband seems to be working ok. Can someone from Virgin please help (again!)
Today I have attempted to call my 92 year old dependant father at our pre defined time. All I get is automatically diverted to VM help (or lack of) desk. They informated me that our phone line has been disconnected today with no prior notification, t...
Ok received an adaptor, set up as instructed - nothing! I wasn’t told that the port would need to be activated. Engineer came yesterday to sort it out and told that the problem is your end and should be resolved in 24 hours - nothing, No communic...
I'm not putting many details here as I was hoping someone could PM with me for some advice. My mum's partner is in a care home and so Virgin are now at the point where threatening letters are being sent out for payment for the telephone that hasn't b...
