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same as many others, no ringtone on landline handset

Called 150 yesterday. It was claimed that it was a handset fault, not a line fault. The first person prevailed on me to have a special device (whatever that is) inserted in my landline box (whatever that is) for the cost of £10. I was then moved on t...

ranaldb by Joining in
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  • 4 replies
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VM Fibre Phone adaptor

My email for VM suggests I can make the move to Fibre Landline Phone now by phoning customer services on 150 but none of the options suggests which to choose to organise it. Is there a process online I can do it or a guide to the options to choose wh...

portyboy by Joining in
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  • 1 replies
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Unable to leave messages on voice mail

Hi I am having issues with my land line in that callers cannot leave voice mails. The voice mail appears to be set up okay. It makes no difference what network the call is fromI tried to resolve this in Jan 24 with no success.Any help appreciated Joh...

Landline not working

My landline is dead, no ringtone & engaged tone when I ring it. My 89yo neighbour’s line (Virgin) is also dead. I phoned the 0345 number about an hour ago … please advise next steps. 

NPass by Joining in
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Resolved! Talk 08

Hi, Does anyone know whether there is, or will be, an inclusive 08 number phone package with VM? I used to have one and they withdrew it. Cheers

Bucky897 by Dialled in
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  • 21 replies
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Digital voice switchover

I was due to be switched over in February 2024 and was told this had been paused, but heard nothing since.What is happening?Tim

tjfs by Tuning in
  • 276 Views
  • 4 replies
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Possible wiring issue

So our landline's not been working for a few months now. We never use it to call out hence the lack of urgency but we're paying for it so may as well get it sorted.Phone has been displaying 'check connection' and has no dial tone. If we ring the land...

Gren by Tuning in
  • 348 Views
  • 6 replies
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No Dialing Tone

Hi, Been away for most of last week and just realised that landline not working at all. Not used a great deal but keep for elderly father.Checked with Virgin Media website and followed suggestions i.e. try different phone not cordless. Also switched ...

wozzer52 by On our wavelength
  • 302 Views
  • 4 replies
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Home Response Alarm

We booked to switch to Virgin for phone and broadband. We organised a technician to set it up as my elderly mother's home response alarm was involved. There were significant issues over getting a date but we eventually got someone a week ago last Tue...

Eamon66 by Joining in
  • 379 Views
  • 7 replies
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