Home Phone

Resolved! Dumping home phone/landline

The chat seems to be down today.I have a package of 500 Mbit cable broadband, and Weekend Chatter landline. Total cost £60 per month but with £11 discount until 17 November 2025 so I'm paying £49.We only kept the landline for my wife's mother to ring...

Porting number from BT to Virgin

Hi I'd like to port my BT number to my Virgin line. This appears to require a request on here, so if you could reply please...

Resolved! Customer services managers not responding to complaint on two occasions despite assurances

Various issues ranging from VM losing phone number on transfer despite sign up assurances to contrary to late set up with no compensation, to awful customer service with staff not phoning back, system not registering original complaint and then Custo...

Digital Switchover

Around Christmas I received various emails telling me I should contact VM to get a new modem and a digital telephone switch over date. Although the modem has now arrived, there has been no comms about the telephone switchover and my SuperHub 4 simply...

Perm Call Num Suppress not working :(

Hi, I have my number permanently withheld. On my bill it states exactly this 'Perm Call Num Suppress' as an add on. I have made a couple of calls to a tradesman and to family where they have said my number has shown. I called virgin and they said tha...

Resolved! Landline number still not ported from Sky

Hello, I made my first request over the phone to port our old landline number from Sky 2 1/2 weeks ago (which I made also when I ordered my VM package). After a firm deadline of 6/6 then 10/6 they both passed and still the old number was 'invalid'. I...

Landline port request not cancelled by Virgin after deciding to stay with Sky!

My mother recently planned to switch from Sky to Virgin to save on costs. However, after encountering a few red flags with Virgin, including them not sending the request to Sky to port the landline across (which I had to call them three times about u...

Wired landline not working

I've had intermittent problems for months, now not working at all. It is connected, line DC tests ok, but no dial tone. Incoming callers get engaged tone, and I obviously can't report it using 150. Even if I unplug my phone, incoming callers still ge...

No ringtone, phone not ringing, fully charged phone says 'check phone line'

Hi,My 89yo father has a cordless phone setup with the main handset plugged into the back of his hub. The phone currently has no ringtone and does not ring even when appearing to ring from the caller's perspective. It just says 'check phone line'. I d...

Land line not ringing and not receiving incoming calls

On Monday I had an engineer visit to move my land line, TV package and wifi over to Virgin MediaAt the end of his visit he gave me a small grey adapter for the telephone connection instructing it should be placed into the Tel1 portal in the new Virgi...

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