You Switch service

[Becky247]

On June 11th we switched from VM to Sky using the you switch program. On 31st May, I received a text ,message from VM telling me they were sorry I was transferring my phone number, therefore acknowledgment we were leaving. Why then on July 16th am I being told my VM bill is overdue and I owe money? I have not used a VM service since 11th June

[Matthew_ML]

Hey Becky247, thank you for reaching out and I am sorry to hear this. 

With the YouSwitch this is a 3rd party system and ahs nothing to do with us.

You would need to cancel the account with us, YouSwitch cannot cancel accounts, they just find you a great deal really.

We also bill right up until the day of the disconnection and we a bill a month in advance.

Once any final payment has been made and any equipment sent back to us, we would send any refunds back within 45 days.

[nodrogd]

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@Becky247 wrote:

On June 11th we switched from VM to Sky using the you switch program. On 31st May, I received a text ,message from VM telling me they were sorry I was transferring my phone number, therefore acknowledgment we were leaving. Why then on July 16th am I being told my VM bill is overdue and I owe money? I have not used a VM service since 11th June

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With most providers, the telephone line is also used for Broadband. So when services are moved to the new provider terminating the telephone automatically disconnects the Broadband. When moving from a cable provider the telephone line is separate to the Broadband, & uses a separate network, so only the telephone line will be terminated. Some people indeed run both cable Broadband & a service from another provider as backup.