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Why wasnt I ever told about a switchover?

Joining in

My home phone stopped receiving calls so I rang Virgin and spoke (with great difficulty) to a lady who said there'd been a switchover, which I had no idea about and hadn't been told about.  She said I would be sent an adaptor to connect the phone to the router.  I received this adaptor and my son connected it to the router and the phone now can't make or receive calls.  I must still be paying for the phone line but now don't have one. 


Very Insightful Person
Very Insightful Person

You have yet again been given incorrect information by customer services. There is a switch over from the wired phone socket to using the hub, but at the present it is on hold by all telephone providers on orders from the government. You probably just have a fault on your landline phone. Best to wait for a VM staff member to get to your post, may take a day or two.

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Forum Team
Forum Team

Hi @ToniJ6971 

Welcome back to our community forums and sorry to hear there is some confusion with your landline and the landline switchover. We want to do our best to help. I can see you are currently in private messages with a member of our team. Please remain in contact there and they will do their best to help.


Forum Team

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Tuning in

I havent heard about this till i came here to complain about

1/ getting three marking calls to upgrade my virgin package despite saying a firm no and i could not understand what they were saying and he lied saying my package was up, then put me on hold and pretended he could not hear me.

2/ complaining about the mobile service for the third time...there are so many problems I don't have fingers.

so i find out about this switch over when i come to the forum .....someone on this thread it was in suspension so not worrying about that for now.....i just want someone to let me get phone calls...and hear the person on the other end.

Hi tinaaliceclarke,

Thank you for reaching out to us in our community and welcome, we are sorry to hear you are facing issues with your Mobile which was Virgin Mobile, I can see you have another post for the same, please keep it to 1 post as it makes it more difficult to answer.

Since our merge with O2 all Mobile issues/ requests go Via 02 as we no longer have access to these, you can find all their methods of contact here.

Wee will be more than happy to help if you have any queries around your Virgin Media package or the Landline Switchover.