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Why can't I get virgin media both neighbours have it?

Thora
Joining in

Both neighbours have virgin media installed. But I've been told that I can't receive any services. I've contacted virgin 4 times, they were supposed to call me back. But never do. Every house on the road is listed when you check to see if you can get the service except mine. 

451 REPLIES 451

Hi @mmcclung64,

If you respond to the last DM that you received regarding this we can proceed from there.

Thanks,
 


Zach - Forum Team
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Draykez
Joining in

Hello, just wanted to post here in the hope that I could get some help too. I'm going to be moving into a house conversion flat and was hoping to get Virgin Media broadband, but after looking at the postcode checker online it appears that I cannot get it for some reason. In this example, I am Flat 41b:

House 39: Services available
House 41 (doesn't exist, but address is listed): Services available
Flat 41a: Services unavailable
Flat 41b: Services unavailable
House 43: Services available

So yeah, I can't get it even though both of my neighbours can. It also looks like the address of the house before it was converted into 2 flats is showing and apparently CAN receive services, but when it was converted into flats it now cannot. Is there anything that can be done about this? Help, please?

Hi @Draykez thanks for your post here in the Community, although we're sorry to hear of your concerns raised here.

Please allow me to send you a PM so I can look into things further for you.

Kindly expect the PM to arrive shortly, and respond directly when you can!

Many thanks

Tom_W

Hi,

Thanks for your reply. I've tried that, entered my details and it seems to be unavailable at my address (apartment) in the building while other flats have it or could have it.

Thank you

Hi @SteveN54 thanks for your reply here.

No problem at all - we may need to raise a manual request for this to be reviewed for you.

Please expect a PM from me to arrive shortly and respond directly when you can!
Many thanks

Tom_W

sleeves007
Joining in

Hi, still no contact from customer services, that's been 4 days over the 10 working days.

Thanks 

Hi sleeves007,

Sorry to hear you've still not heard back from the team about this. 

We'll email the relevant team and request an update for you and ask that they contact you ASAP.

Beth

If it helps any, I would be looking to take on a business account as 2 are run from this premises. 

Hi @sleeves007 thanks for your reply here.

We're really sorry, as we only serve Residential accounts here in the Community, we do not support Virgin Media Business sadly.

With this in mind, please reach out to our Business colleagues via the following contact methods here where we can help further.

Many thanks

Tom_W

Understood, residential is fine as I will keep the sky business broadband. Therefore this is a residential enquiry, thanks.