Menu
Reply
Hayley_S
  • 3.9K
  • 129
  • 253
Forum Team (Retired)
Forum Team (Retired)
297 Views
Message 281 of 296
Flag for a moderator

Re: Why can't I get virgin media both neighbours have it?

Hello @Simon456,

Thanks for joining the thread!

Please can you tell me if you are also wanting me to fill out a form? Or has this been done already for you by another agent?

Many thanks,

Hayley
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Simon456
  • 6
  • 0
  • 0
Tuning in
287 Views
Message 282 of 296
Flag for a moderator

Re: Why can't I get virgin media both neighbours have it?

Hayley

thanks for the message. I have a few previous posts in this thread. I haven't filled out anything, but any help would be much appreciated.

Thank You

Simon

0 Kudos
Reply
Hayley_S
  • 3.9K
  • 129
  • 253
Forum Team (Retired)
Forum Team (Retired)
273 Views
Message 283 of 296
Flag for a moderator

Re: Why can't I get virgin media both neighbours have it?

Hello @Simon456,

No problem, I will send you a private message now, so I can help you with this.

Please look out for a purple envelope, at the top right of your page.

Many thanks,

Hayley
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Ianmartin1
  • 4
  • 0
  • 1
Tuning in
249 Views
Message 284 of 296
Flag for a moderator

Re: Why can't I get virgin media both neighbours have it?

Quick update, I had a visit from an engineer who said all was good and I should be up and running in a few weeks, thank you Hayley, your help was greatly appreciated. 

0 Kudos
Reply
Molly_T
  • 986
  • 31
  • 102
Forum Team
Forum Team
247 Views
Message 285 of 296
Flag for a moderator

Re: Why can't I get virgin media both neighbours have it?

Hi Ianmartin1, thank you for returning to the thread to keep us updated!

Glad to hear you should be up and running in a few weeks! Please do get back in touch if there is anything further we can help with. I will pass on your thanks to Hayley. 

Hopefully the installation all goes smoothly! 

Wishing you all the best. 

Molly
Dougalls
  • 1
  • 0
  • 0
Joining in
207 Views
Message 286 of 296
Flag for a moderator

Re: Why can't I get virgin media both neighbours have it?

Hi im also experiencing the same problem my address isn't available but my downstairs neighbours and next door are available please advise. 

0 Kudos
Reply
Matthew_ML
  • 911
  • 38
  • 85
Forum Team
Forum Team
202 Views
Message 287 of 296
Flag for a moderator

Re: Why can't I get virgin media both neighbours have it?

Hey Dougalls, thank you for reaching out and I am sorry to hear Virgin is not in your area.

I am going to send you a send you a PM, so we can look into this.

Please can you look out for the purple envelope. Thanks 

Matt - Forum Team


New around here?

sasyo
  • 1
  • 0
  • 0
Joining in
99 Views
Message 288 of 296
Flag for a moderator

Re: Why can't I get virgin media both neighbours have it?

I'm having the same issue.  It seems Virgin is available for everyone on my street except my house.  Could you please help.

Thank you

0 Kudos
Reply
Reece_MH
  • 711
  • 32
  • 78
Forum Team
Forum Team
94 Views
Message 289 of 296
Flag for a moderator

Re: Why can't I get virgin media both neighbours have it?

Hi @sasyo,

Welcome to our Community Forums, and thanks for your post! I'm going to drop you a private message so I can assist you further with this. Please look out for it in the top-right of the Forums, in the purple envelope.

Cheers,

Reece - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
fazz0062
  • 5
  • 0
  • 0
Joining in
70 Views
Message 290 of 296
Flag for a moderator

Re: Why can't I get virgin media both neighbours have it?

Hello!!

 

im having similar a experience! I ordered virgin in April and still dont have it. The whole close/ street has it and me and my neighbour don’t. Apparently they can’t find the access point ? I work form home and not having proper internet is difficult! I just want it sorted !

0 Kudos
Reply