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Molly_T
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Message 231 of 294
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Re: Why can't I get virgin media both neighbours have it?

Hi umfrevillen, thank you for getting back to us with an update! 

Thank you for taking the time to praise Lee - I have also passed this on internally so he will receive it. 

Glad to hear everything has now been sorted, please do let us know if there is anything else we can do to help! 

All the best. 

 

Molly
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One_Deeper
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Message 232 of 294
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Re: Why can't I get virgin media both neighbours have it?

Hi there, sorry to hijack the thread but I am having a similar issue as people have described above. Moving to a new development near the city centre and can see that neighboring properties are connected to VM but when I check online the website says my property is not - wondering if this could be because the development hasn't been registered yet?

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Ayisha_B
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Message 233 of 294
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Re: Why can't I get virgin media both neighbours have it?

Hi @One_Deeper,

Welcome to our Community Forums and thanks for your post!

I'd advise giving our Sales team a call on 0800 183 1234 so they can arrange for a spotter to come out.

Let us know how you get on.

Ayisha_B
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


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Womouk
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Message 234 of 294
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Re: Why can't I get virgin media both neighbours have it?

We are in a very similar position

Both of our neigbours have virgin available. We were here when they dug up the road in front of our house but the sales just say it's not possible.

Based on reading this thread I can't understand why that would be. Can anyone help?

Cheers

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Serena_C
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Message 235 of 294
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Re: Why can't I get virgin media both neighbours have it?

Hi @Womouk

Welcome to our Community Help Forum 🙂

Thanks for making your first post regarding obtaining our services in your home. I'm sorry to hear we are currently unable to install services at your home. Each home is different and unfortunately while we may be able to provide for a neighbour, this doesn't guarantee we can provide for other homes in the area.

Have you spoken with our Sales Team on 0800 183 1234 to get a spotter sent out?

Kind regards,

Serena

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Womouk
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Message 236 of 294
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Re: Why can't I get virgin media both neighbours have it?

Hi Serena 

Thanks for getting back to me. I have contacted the sales team, but they didn't offer me anything about sending out a spotter. Could I just ask them to do that?

Mark

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Serena_C
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Message 237 of 294
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Re: Why can't I get virgin media both neighbours have it?

Hi Mark,

Thanks for getting back to me. I'd be happy to see if we can arrange a spotter to come out, I shall send you a private message now to obtain the details required. Please look out for the purple envelope in the top right corner and get back to me when you can.

Kind regards,

Serena

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FlipOsFTW
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Message 238 of 294
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Re: Why can't I get virgin media both neighbours have it?

Hello,

I'm in a similar situation. Both my neighbours either side of my house have access to virgin media but I don't. I contacted sales team multiple times but as soon as I tell them my address they just say that my house can't have service.

Is there any way for me to get a spotter or someone to visit my property and confirm that it is not possible for me to receive virgin?

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Serena_C
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Re: Why can't I get virgin media both neighbours have it?

Hi @FlipOsFTW

Thanks for your post in this topic, I wold be happy to arrange for a spotter to visit for you as well. I will send you a private message now to get the required details 🙂

Kind regards,

Serena

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Kayz
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Re: Why can't I get virgin media both neighbours have it?

Hi there I am moving into a flat in June and I was hoping to get Virgin Broadband since the two neighbours on either side both use Virgin media and have it installed, but on the website the flat I am moving into says Virgin Broadband is not available, yet for the flats around me it is, those above and to the left and right of my flat. And I believe the cabinet is just 50 meters away. Is there a way to check? I see from the other posts a possible spotter could be sent out, unsure what a spotter is, but I'm guessing it is someone who will check something about if it is possible?

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